Privacy Policy for Choose Wellness

Last updated: 11 June 2026

Introduction

Choose Wellness ("we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (choosewellness.co.uk) or our counselling services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

Who We Are

Choose Wellness provides counselling services in the UK.

For data protection purposes, we are the data controller — meaning we decide how and why your personal data is processed.

Contact details:

• Website: choosewellness.co.uk
• Email: [email protected]
• Address: 46 Well Street, Rthin, LL15 1AW

What Personal Data We Collect

We may collect and process the following categories of personal data:

Information you provide directly

• Contact information — name, email address, phone number, postal address
• Appointment details — booking information, session notes, correspondence
• Health and wellbeing information — details you share during counselling sessions (this is "special category data" under UK GDPR)
• Payment information — billing details, transaction records

Information collected automatically

• Website usage data — IP address, browser type, pages visited, time spent on site
• Cookies and similar technologies — see our Cookie Policy section below

How We Use Your Personal Data

We process your personal data for the following purposes:

Special category data (health information)

Counselling involves processing sensitive health-related information. We rely on your explicit consent to process this data, or where necessary for the provision of health or social care services.

Marketing Communications

We will only send you marketing emails if you have given us your explicit consent to do so. You can withdraw consent at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at [Insert email address]

We comply with PECR rules on electronic marketing and will never send unsolicited marketing without your permission.

How We Share Your Personal Data

We do not sell your personal data. We may share your information with:

• Professional supervisors — counsellors are required to engage in clinical supervision; your identity is anonymised where possible
• Service providers — website hosting, payment processors, email providers (under strict data processing agreements)
• Legal or regulatory authorities — where required by law or to protect vital interests

If we have a legal or ethical duty to disclose information (for example, to prevent serious harm), we may do so without your consent in limited circumstances.

Data Retention

We keep your personal data only as long as necessary:

After these periods, data is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data (Subject Access Request)
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten") in certain circumstances
• Restrict processing
• Object to processing based on legitimate interests
• Data portability — receive your data in a structured, commonly used format
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at [email protected].